Shipping & Return Policy
Return and Exchange Policy
We understand that shopping online for makeup can be tricky, and we want to make it as easy as possible for you to find the right products. Unlike many makeup brands, we offer a 10-day window from the date of purchase to submit a return request for refunds, exchanges, or store credit on our core products, if you’re not satisfied with your order.
How to Request a Return or Exchange:
To submit a return request, simply log into your Omorose account using the email associated with your order. In the "Notes" section of the return request, please specify if you’d like a refund, store credit, or an exchange. If you wish to exchange an item, please include the product you’d like to receive in exchange.
Product Returns and Refunds:
In most cases, we will not require you to return the product in order to process a refund, exchange, or store credit. However, in certain situations where we do require the return of an item, we will provide you with a return label via email.
Final Sale Items:
Please note that limited edition and licensed items are final sale and cannot be returned, except in cases of damage. For any damaged orders, missing items, or incorrect products, we request that you send us photos for our records.
Refunds:
Refund requests will include a processing fee, and the original shipping costs are not included in your refund. Refunds will only be issued to the original payment method.
Store Credit:
If you choose store credit, you will receive a digital gift card with the credit value equal to the value of the returned products. The original shipping cost will not be included in the store credit.
Exchanges:
Exchanges can only be made once. If you are not satisfied with the exchanged product, we cannot offer another exchange, store credit, or refund for the original product.
Return Abuse:
Since we no longer require products to be sent back, we reserve the right to approve or reject return requests. If we detect a pattern of return abuse in your order history, we may reject future return requests and suspend your ability to make purchases on our site.
International Orders:
Due to the high cost and logistics involved with international shipping, we are unable to accept returns or exchanges on non-domestic orders.
If you have any questions, concerns, or feedback, please feel free to contact our Customer Care team at asmara@rogers.com.
Order Cancellation Policy
The ability to cancel or edit your order depends on whether we have started fulfilling it. You may be able to cancel or modify your order directly through your account page if the option is available. If you need to change the delivery address and this option is not available on your account page, please contact customer service.